Tutorials Platform: Enhancing educational resources and teacher workflow

TU Delft

Tutorials Platform: Enhancing educational resources and teacher workflow

This project aims to enhance the learning journey of students and the workflow of teachers by creating a centralised hub for educational resources. Through customer journey workshops and prototype testing, we identified the core needs and challenges faced by the teachers.
Client
TU Delft
Year
2023 - 2024
Project Type
Digital Transformation
Knowledge Sharing Platform
My Contribution
User Research
Strategy
UX Design
UI Design
Website
This image shows digital post-its with written notes about the needs of stakeholders.

Mapping stakeholders’ needs

Challenge
Integrate the creation of tutorials in teachers’ workflow

The challenge of this project revolves around addressing the difficulties faced by teachers in their workflow. Before the project, they were using a wiki-page to provide their students with tutorials for the software they need. Many teachers are accustomed to the cumbersome process of creating and managing the wiki, while having limited options of displaying content. This often leads to also using other platforms, resulting in scattered resources and a lack of organisation. Additionally, teachers are required to meet the regulations and standards set by educational systems, which adds another layer of complexity to their workflow. By understanding and addressing these challenges, the aim was to create an educational platform that streamlines the workflow for teachers and provides a centralised hub for educational resources.

The image displays a user journey map using digital post-it notes, illustrating teachers' process of creating and uploading tutorials. It outlines the stages, starting with prepare course, through upload tutorial, teach, evaluate, to archive. For each stage, the map depicts teachers' actions, needs, emotions, pain points, and resulting opportunities.
User Journey Map – Part 1
The image displays a user journey map using digital post-it notes, illustrating teachers' process of creating and uploading tutorials. It outlines the stages, starting with prepare course, through upload tutorial, teach, evaluate, to archive. For each stage, the map depicts teachers' actions, needs, emotions, pain points, and resulting opportunities.
The Approach
Focus on the pains, turn them into gains

My approach involved several key steps to understand teachers’ needs and create a helpful platform. I facilitated a workshop to gather input from teachers and stakeholders, listing and prioritising their needs. This helped identify key features for the platform.

 

Next, I conducted a user journey workshop with teachers, mapping their ideal journey from creating to uploading educational resources. This highlighted their pain points and desired interactions. Using these insights, I created a Figma prototype to visualise the user interface. The prototype was then individually tested with the teachers in an explorative way followed up with  questions, gathering more specific feedback to improve their experience.

This image displays a few screenshots of the prototype on the left side and two screenshots of the user testing video call on the right side.

Agile Framework
Working with constraints

To ensure efficient development, we adopted an agile framework. Through constant communication with the stakeholders, we prioritised must-have features for the initial release. This approach focused on delivering a minimum viable product (MVP) that met the educational system’s immediate needs within time and budget constraints.

 

Implementing essential features first provided a functional platform addressing core challenges faced by teachers. From this foundation, the platform’s functionalities can be expanded based on user feedback and evolving needs, ensuring flexibility and adaptability. This way, we delivered an initial product that provides immediate value to teachers while allowing for future enhancements.

This image displays the results of the user test, categorised into different sections using colour-coded digital post-its: blue for wishes, green for likes, red for dislikes, yellow for questions, and grey for comments.

The Solution
Templates that meet educators’ needs

The teacher’s dashboard is a crucial component of the tutorials platform. While it is important to prioritise the “front end” experience that students see, it is equally important to consider the needs and requirements of teachers. It provides a seamless and intuitive interface for teachers to create online tutorials with ease.

The structure simplifies the process of creating the tutorials. Teachers can choose from a set amount of templates and pre-designed components and thus save time and effort in creating visually appealing and informative tutorials. In the future, the dashboard will be expanded to track student progress, and facilitate effective communication.

This image showcases two screenshots of the final version of the tutorial platform.

Impact
The product takes a back seat

Following this collaborative and holistic approach, we were able to build a tutorials platform that streamlines the workflow for teachers, addresses their challenges, and provides a centralised hub for educational resources. The impact of this platform has been significant, with teachers reporting notable improvements in their workflow efficiency. With the teacher’s dashboard, educators can now enhance their teaching methods more effectively. Teachers commented that the digital component is no longer a “hindering element, but a powerful tool” that supports their teaching.